Important information about February's Direct Debit payment

Friday 18th January 2019

We are sorry that members' 1st February direct debit payment has been debited from their account early, on 18th January, ahead of schedule due to an administration error.

To any members who pay their membership by direct debit:

We are sorry that your 1st February direct debit payment has been debited from your account today, 18th January, ahead of schedule.

We can assure you that this is an early payment for the 1st February and, if you pay monthly, your next direct debit will be on 1st March as usual (annual payments will be charged again in 12 months, as normal). We are very sorry for the inconvenience.  This is an administration error and steps have been taken to ensure that it doesn't happen again.  

We have sent letters out to all affected, and contacted many by phone and do apologise if this has caused any problems - please let us know.

If you have any further questions or wish for us to refund the payment and have the money go out on the 1st February as planned, please email members@cornwallwildlifetrust.org.uk.

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